What Data We Collect and Why
When you register, we collect your name, email address, phone number and account credentials. When you make a deposit or withdrawal through DANA, OVO or GoPay, we record the transaction reference and wallet identifier — not your full wallet PIN or password. We collect this payment
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context to verify your transaction, match it to your account and process your withdrawal back to the same wallet. During active sessions, we log device type, browser version and IP address to detect unusual access patterns and keep your account secure. If you contact Indonesia support
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via live chat, the chat transcript is stored so our team can follow up accurately. We do not sell your personal information to third parties. Data shared with payment processors such as DANA, OVO and GoPay is limited to what those processors need to complete your
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transaction. You can request a copy of the data we hold about you, or ask us to delete it, by contacting support directly. Retention periods depend on transaction type and applicable local law in Indonesia — we keep transaction records for the period required and delete
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account data when you close your account and all pending withdrawals are settled.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.